How do we move from understanding customer needs to designing services that genuinely work for people?
In this Thursday Gathering, we’ll explore how consumer centricity is shaping financial services—from customer experience and service design to the use of consumer metrics and data. We’ll discuss what companies can learn from other sectors, how different industries approach consumer needs, and what it takes to turn those insights into better services.
Whether you work in fintech, financial services, consulting, technology, or another industry, join us for an open conversation about putting people at the centre of business decisions.
Event Partner:
Ecosystem Partner:
In the Demo Table zone you will discover various products, technologies and projects being presented by the founders or startup-representatives.
In the Info Table zone you will find out about projects, organisations and ideas.
Want to present your organisation? Send us an application!
However remember, this is NO HARD SALES zone.
Unwind, connect, and vibe to the rhythm! This lively session blends casual networking with great music, offering the perfect atmosphere to meet fellow innovators, exchange ideas, and forge new collaborations. Enjoy the beats, and build meaningful connections in a relaxed, energetic setting.
Come and join us for our popular UX-Testing! You will learn what products are to be launched soon in the market and meet interesting people with innovative mindsets. Our startups will show you their prototypes, and you get the chance to give them valuable feedback from a user perspective. All along, you can network in an inspiring crowd of participating teams, startup experts and guests.
In Collaboration with:
Customer centricity is more than measuring satisfaction—it’s about building the organizational capabilities, culture, and processes that create better customer experiences. In this breakout session, discover how to assess customer centricity from both employee and customer perspectives, identify actionable improvement opportunities, and turn insights into measurable, sustainable change.
Event Partner:
Ecosystem Partner:
What does it really mean to put people at the centre of service design?
In this panel, we’ll explore how companies can move beyond simply responding to customer expectations and start designing services around real human needs. From fintech and financial services to consulting, technology, and other industries, we’ll discuss how consumer insights, metrics, and cross-sector perspectives can help create services that are more relevant, useful, and meaningful.
Event Partner:
Ecosystem Partner:
Business leader with 20 years of experience, specializing in the synergy between traditional banking (UniCredit, Rabobank, and PKO BP) and modern technology (FinTech/SaaS). Expert in navigating the intersection of legacy banking infrastructures and modern digital ecosystems. Proven track record in managing complex regulatory frameworks and driving strategic expansion for Tier-1 financial institutions across CEE. A strategic architect of financial products, combining deep industry knowledge with the operational excellence required to lead organizations as CEO. An influential voice in the Banking & FinTech sector, frequent conference speaker, and Executive MBA lecturer.
How do we move from understanding customer needs to designing services that genuinely work for people?
In this Thursday Gathering, we’ll explore how consumer centricity is shaping financial services—from customer experience and service design to the use of consumer metrics and data. We’ll discuss what companies can learn from other sectors, how different industries approach consumer needs, and what it takes to turn those insights into better services.
Whether you work in fintech, financial services, consulting, technology, or another industry, join us for an open conversation about putting people at the centre of business decisions.
Event Partner:
Ecosystem Partner:
In the Demo Table zone you will discover various products, technologies and projects being presented by the founders or startup-representatives.
In the Info Table zone you will find out about projects, organisations and ideas.
Want to present your organisation? Send us an application!
However remember, this is NO HARD SALES zone.
Unwind, connect, and vibe to the rhythm! This lively session blends casual networking with great music, offering the perfect atmosphere to meet fellow innovators, exchange ideas, and forge new collaborations. Enjoy the beats, and build meaningful connections in a relaxed, energetic setting.
Come and join us for our popular UX-Testing! You will learn what products are to be launched soon in the market and meet interesting people with innovative mindsets. Our startups will show you their prototypes, and you get the chance to give them valuable feedback from a user perspective. All along, you can network in an inspiring crowd of participating teams, startup experts and guests.
In Collaboration with:
Customer centricity is more than measuring satisfaction—it’s about building the organizational capabilities, culture, and processes that create better customer experiences. In this breakout session, discover how to assess customer centricity from both employee and customer perspectives, identify actionable improvement opportunities, and turn insights into measurable, sustainable change.
Event Partner:
Ecosystem Partner:
What does it really mean to put people at the centre of service design?
In this panel, we’ll explore how companies can move beyond simply responding to customer expectations and start designing services around real human needs. From fintech and financial services to consulting, technology, and other industries, we’ll discuss how consumer insights, metrics, and cross-sector perspectives can help create services that are more relevant, useful, and meaningful.
Event Partner:
Ecosystem Partner:
Business leader with 20 years of experience, specializing in the synergy between traditional banking (UniCredit, Rabobank, and PKO BP) and modern technology (FinTech/SaaS). Expert in navigating the intersection of legacy banking infrastructures and modern digital ecosystems. Proven track record in managing complex regulatory frameworks and driving strategic expansion for Tier-1 financial institutions across CEE. A strategic architect of financial products, combining deep industry knowledge with the operational excellence required to lead organizations as CEO. An influential voice in the Banking & FinTech sector, frequent conference speaker, and Executive MBA lecturer.