In this Thursday Gathering, we look at how customer centricity is reshaping the way organisations compete - from experience design to the metrics, data and AI behind it. What does it actually take to turn customer insight into services people notice? First, the methodology: how customer centricity can be measured rather than declared, and how AI turns thousands of open-text comments into concrete priorities. Then the evidence: what it took to put that into practice across a universal German bank.
In the Demo Table zone you will discover various products, technologies and projects being presented by the founders or startup-representatives.
In the Info Table zone you will find out about projects, organisations and ideas.
Want to present your organisation? Send us an application!
However remember, this is NO HARD SALES zone.
Unwind, connect, and vibe to the rhythm! This lively session blends casual networking with great music, offering the perfect atmosphere to meet fellow innovators, exchange ideas, and forge new collaborations. Enjoy the beats, and build meaningful connections in a relaxed, energetic setting.
Come and join us for our popular UX-Testing! You will learn what products are to be launched soon in the market and meet interesting people with innovative mindsets. Our startups will show you their prototypes, and you get the chance to give them valuable feedback from a user perspective. All along, you can network in an inspiring crowd of participating teams, startup experts and guests.
In Collaboration with:
What is customer centricity and how to apply it in reality? Learn about insights, methodologies and real life evidence from a universal bank that did it., Customer Metrics co-founder Dominik Georgi sets out what customer centricity looks like when it is measured rather than declared, drawing on two scoring models developed at Lucerne University of Applied Sciences and 13 years of data from banks, insurers and large enterprises. Mario Mester, Head of Customer Centricity at Targobank, then shows what it took in practice, from a single department to a rollout across the organisation. Framework first, then the proof - with time for questions to both.
17:45 - 18:05 Dominik Georgi –AI⚡CC: Developing Customer Centricity with and for AI
18:05 - 18:20 Mario Mester – Our journey toward becoming a customer-centric universal bank
18:20 - 18:30 Q&A
Ida Tin is the co-founder and former CEO and Chairwoman of Clue, the Berlin-based women’s health company. She is credited with coining the term “Femtech” in 2016 and founded the FemTech Assembly, a think tank to establish investment in women’s health as an indisputable path to economic growth and planetary well-being. She is currently leading a €40 million Government initiative on continuous hormone monitoring. A TEDx speaker and internationally recognised advocate of women’s health, technology and entrepreneurship, Ida has spoken on stages including TechCrunch Disrupt, Slush and the Forbes Most Powerful Women Summit.
Srishti Munjal Mehta is a Biotechnologist, science communicator and founder of Being a Scientist, a platform created to bring the people behind science closer to a wider audience. Through her podcast, Srishti has interviewed 25+ scientists, founders and innovators, exploring not only what they have built, but the curiosity, challenges and decisions that shaped their journeys and ideas. She also creates STEM experiences that connect students directly with scientists and their work.
In this fireside conversation, Srishti will speak with Ida about her journey from building Clue to helping give an emerging field a name and what it means to build around a problem before the world fully recognises it. Together, they will explore the evolution of Femtech, the changing landscape of women’s health, and what Ida is thinking about next. The conversation will be followed by an audience Q&A.
What does it really mean to put people at the centre of service design?
In this panel, we’ll explore how companies can move beyond simply responding to customer expectations and start designing services around real human needs. From fintech and financial services to consulting, technology, and other industries, we’ll discuss how consumer insights, metrics, and cross-sector perspectives can help create services that are more relevant, useful, and meaningful.
How should a young founder prepare for a world being reshaped by AI, DeepTech and quantum? In this live podcast / fireside conversation, Jannis Peters, host of Rewrite the Script, speaks with André M. König — CEO of Global Quantum Intelligence, Founder & Chairman of OneQuantum, and a DeepTech entrepreneur with 30 years of experience across Fortune 500 companies, investing and startups in Europe and the US.
Rather than a technical quantum lecture, the conversation connects frontier technology to practical choices: German vs. US entrepreneurial mindset, risk and innovation culture, what Europe can learn without simply copying Silicon Valley, and which skills young founders should build now. The audience will be invited into the conversation through a short interactive question and focused Q&A.
Business leader with 20 years of experience, specializing in the synergy between traditional banking (UniCredit, Rabobank, and PKO BP) and modern technology (FinTech/SaaS). Expert in navigating the intersection of legacy banking infrastructures and modern digital ecosystems. Proven track record in managing complex regulatory frameworks and driving strategic expansion for Tier-1 financial institutions across CEE. A strategic architect of financial products, combining deep industry knowledge with the operational excellence required to lead organizations as CEO. An influential voice in the Banking & FinTech sector, frequent conference speaker, and Executive MBA lecturer.
In this Thursday Gathering, we look at how customer centricity is reshaping the way organisations compete - from experience design to the metrics, data and AI behind it. What does it actually take to turn customer insight into services people notice? First, the methodology: how customer centricity can be measured rather than declared, and how AI turns thousands of open-text comments into concrete priorities. Then the evidence: what it took to put that into practice across a universal German bank.
In the Demo Table zone you will discover various products, technologies and projects being presented by the founders or startup-representatives.
In the Info Table zone you will find out about projects, organisations and ideas.
Want to present your organisation? Send us an application!
However remember, this is NO HARD SALES zone.
Unwind, connect, and vibe to the rhythm! This lively session blends casual networking with great music, offering the perfect atmosphere to meet fellow innovators, exchange ideas, and forge new collaborations. Enjoy the beats, and build meaningful connections in a relaxed, energetic setting.
Come and join us for our popular UX-Testing! You will learn what products are to be launched soon in the market and meet interesting people with innovative mindsets. Our startups will show you their prototypes, and you get the chance to give them valuable feedback from a user perspective. All along, you can network in an inspiring crowd of participating teams, startup experts and guests.
In Collaboration with:
What is customer centricity and how to apply it in reality? Learn about insights, methodologies and real life evidence from a universal bank that did it., Customer Metrics co-founder Dominik Georgi sets out what customer centricity looks like when it is measured rather than declared, drawing on two scoring models developed at Lucerne University of Applied Sciences and 13 years of data from banks, insurers and large enterprises. Mario Mester, Head of Customer Centricity at Targobank, then shows what it took in practice, from a single department to a rollout across the organisation. Framework first, then the proof - with time for questions to both.
17:45 - 18:05 Dominik Georgi –AI⚡CC: Developing Customer Centricity with and for AI
18:05 - 18:20 Mario Mester – Our journey toward becoming a customer-centric universal bank
18:20 - 18:30 Q&A
Ida Tin is the co-founder and former CEO and Chairwoman of Clue, the Berlin-based women’s health company. She is credited with coining the term “Femtech” in 2016 and founded the FemTech Assembly, a think tank to establish investment in women’s health as an indisputable path to economic growth and planetary well-being. She is currently leading a €40 million Government initiative on continuous hormone monitoring. A TEDx speaker and internationally recognised advocate of women’s health, technology and entrepreneurship, Ida has spoken on stages including TechCrunch Disrupt, Slush and the Forbes Most Powerful Women Summit.
Srishti Munjal Mehta is a Biotechnologist, science communicator and founder of Being a Scientist, a platform created to bring the people behind science closer to a wider audience. Through her podcast, Srishti has interviewed 25+ scientists, founders and innovators, exploring not only what they have built, but the curiosity, challenges and decisions that shaped their journeys and ideas. She also creates STEM experiences that connect students directly with scientists and their work.
In this fireside conversation, Srishti will speak with Ida about her journey from building Clue to helping give an emerging field a name and what it means to build around a problem before the world fully recognises it. Together, they will explore the evolution of Femtech, the changing landscape of women’s health, and what Ida is thinking about next. The conversation will be followed by an audience Q&A.
What does it really mean to put people at the centre of service design?
In this panel, we’ll explore how companies can move beyond simply responding to customer expectations and start designing services around real human needs. From fintech and financial services to consulting, technology, and other industries, we’ll discuss how consumer insights, metrics, and cross-sector perspectives can help create services that are more relevant, useful, and meaningful.
How should a young founder prepare for a world being reshaped by AI, DeepTech and quantum? In this live podcast / fireside conversation, Jannis Peters, host of Rewrite the Script, speaks with André M. König — CEO of Global Quantum Intelligence, Founder & Chairman of OneQuantum, and a DeepTech entrepreneur with 30 years of experience across Fortune 500 companies, investing and startups in Europe and the US.
Rather than a technical quantum lecture, the conversation connects frontier technology to practical choices: German vs. US entrepreneurial mindset, risk and innovation culture, what Europe can learn without simply copying Silicon Valley, and which skills young founders should build now. The audience will be invited into the conversation through a short interactive question and focused Q&A.
Business leader with 20 years of experience, specializing in the synergy between traditional banking (UniCredit, Rabobank, and PKO BP) and modern technology (FinTech/SaaS). Expert in navigating the intersection of legacy banking infrastructures and modern digital ecosystems. Proven track record in managing complex regulatory frameworks and driving strategic expansion for Tier-1 financial institutions across CEE. A strategic architect of financial products, combining deep industry knowledge with the operational excellence required to lead organizations as CEO. An influential voice in the Banking & FinTech sector, frequent conference speaker, and Executive MBA lecturer.